Terms of Service

1. About Us

The Resilient Mind ("we," "us," or "our") is a private mental health practice providing specialist psychological therapy and support services to individuals. We are registered in [Jurisdiction]. Our therapists are fully qualified, licensed mental health professionals.

2. Services

We provide the following services:

• Individual therapy sessions (in-person and virtual)
• Psychological assessment and consultation
• Corporate mental health programmes
• Informational content via our website and communications

Our services are provided for informational, educational, and therapeutic purposes. They are not a substitute for emergency medical care. If you are in immediate crisis, please contact emergency services (911) or the 988 Suicide & Crisis Lifeline.

3. Eligibility

Our services are available to individuals aged 18 and over. By using our services, you confirm that you are at least 18 years of age. We do not knowingly collect information from or provide services to minors without appropriate parental or guardian consent.

4. Not an Emergency Service

Important: The Resilient Mind is not an emergency or crisis service. If you are in immediate danger, experiencing a psychiatric emergency, or are at risk of harming yourself or others, you must contact emergency services immediately:

• Emergency: 911
• Suicide & Crisis Lifeline: 988 (call or text)
• Crisis Text Line: Text HOME to 741741

Our therapists are not available 24/7 for crisis support. Between-session contact protocols are discussed with your therapist at the outset of treatment.

5. Appointments and Cancellation Policy

5.1 Scheduling

Appointments are scheduled through our booking system or directly with your therapist. You will receive a confirmation email with session details, including the secure video link for virtual sessions.

5.2 Cancellation

We require a minimum of 48 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours' notice, or missed appointments without notice, will be charged at the full session fee. Exceptions may be made for genuine emergencies at our discretion.

5.3 Lateness

If you arrive late to a session, the session will end at its scheduled time. We cannot extend sessions to accommodate late arrival without disrupting other clients' appointments.

6. Fees and Payment

6.1 Fees

Session fees are agreed at the time of onboarding and confirmed in writing. We reserve the right to revise our fees with reasonable notice (minimum 30 days) to existing clients.

6.2 Payment

Payment is due at the time of session or as otherwise agreed. We accept major credit and debit cards and bank transfer. All payments are processed securely.

6.3 Insurance

We are a private-pay practice and do not bill insurance directly. We will provide a superbill upon request for out-of-network reimbursement claims.

7. Confidentiality

We take confidentiality extremely seriously. All information shared in sessions is treated as strictly confidential. Please see our Privacy Policy for full details.

Confidentiality has limited exceptions under applicable law:

• Where there is a serious and imminent risk of harm to yourself or others
• Where there is a legal obligation to report (e.g., mandatory reporting of child abuse or abuse of vulnerable adults)
• Where ordered by a court of competent jurisdiction

These exceptions will be discussed with you in detail during your first session.

8. Informed Consent

Before beginning therapy, you will be asked to provide informed consent. This means we will explain the nature and limits of our services, your rights as a client, our confidentiality practices, the modalities we may use, and your right to withdraw from treatment at any time. Informed consent is an ongoing process, not a one-time event.

9. Limitation of Liability

To the maximum extent permitted by law, The Resilient Mind and its practitioners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or reliance on information provided on our website.

We do not guarantee specific outcomes from therapy. Mental health treatment involves uncertainty, and results vary between individuals.

10. Website Use

The content on our website is for informational purposes only and does not constitute professional clinical advice. It does not create a therapist-client relationship. Do not make clinical decisions based solely on content found on our website.

You may not use our website for any unlawful purpose or in a way that could damage, disable, or impair our services.

11. Intellectual Property

All content on this website — including text, images, design, and branding — is the intellectual property of The Resilient Mind and may not be reproduced, distributed, or used without our prior written consent.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Links do not constitute endorsement.

13. Changes to These Terms

We may update these Terms from time to time. We will notify existing clients of material changes by email. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of [Jurisdiction]. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

15. Contact

If you have questions about these Terms, please contact us at:

The Resilient Mind
Email: legal@theresilientmind.com
Address: [Practice Address]